Ordering Information
If your order is successfully completed, an “Order Completion E-mail (automatic)” will be sent to the e-mail address you used to place your order.
If you do not receive an e-mail, please check your spam mail box. If you are using a carrier e-mail address (e.g. ezweb/softbank/au/docomo), the carrier may block the e-mail and you may not receive it.
Automatically sent e-mail address：info@youngsocialclub.com
If you register an account in advance, you can check the status of your order on My Page on the site.
※Please note that it may take some time for us to send you an email.
※If you have specified an incorrect e-mail address, please let us know using the Contact Us form.
※If you have registered for an account, you can also check your order history on your account page.
A receipt will be provided as soon as you contact us.
Due to the specifications of our order system, once an order is confirmed, it cannot be changed. (This can be done if you contact us immediately after placing your order.)
If you wish to exchange your order for a different size or color after your order has been completed, you will need to cancel your order and purchase the desired items again.
If you wish to cancel, please contact us via the contact form or chat, etc.
※Please note that items may be sold out before you can order again.
※Order cancellations may not be accepted for certain ordered items, such as non-cancelable items.
Please review our Refund Policy.
Due to the specifications of the order system, partial cancellation of an order is not possible.
The product is secured at the time the order is completed, and is not secured when the product is placed in the cart. Please understand this in advance.
We can change the shipping address before the product is shipped.
Please contact us using the Contact Us form with the new shipping address information as shown below.
※Please be sure to enter the appropriate order number in the “Order Number” section of the inquiry form.
＜Attention＞We will confirm the shipment status of your order upon receipt of your inquiry.
Depending on the timing, we may not be able to make the change because the product is in the process of being shipped.
Please check the delivery company and invoice number (tracking number) listed in the order confirmation e-mail and contact the sales office of the delivery company to request a change in the delivery address.
■Delivery Period
We will ship your order within 3~7 business days (excluding Saturdays, Sundays, and holidays) from the day after your order is confirmed.
■From shipping to arrival
Normal delivery: around 5~7 business days
Express delivery: about 1~3 business days
※Please note that this does not include the day of the order.
※Depending on the timing of your payment, we may be able to confirm your payment on the next business day. Please understand this in advance.
※If a defective product is found, the brand will replace the defective product with a good one, which may cause a delay in delivery. Please understand this in advance.
■Shipping Notes
・We are open on weekdays except Saturdays, Sundays, and national holidays.
Please note that we do not ship items outside of business hours.
・Temporary closures for Obon, GW, year-end and New Year holidays, etc. will be announced on the top page of the website and SNS each time.
・Because of international airmail, it is not possible to specify a specific date of arrival. Only for express delivery, a request for a designated arrival date can be accepted.
・We will send you a shipping notification e-mail as soon as the shipping procedure is completed.
・We have no control over the arrival date of regular delivery, as it follows the delivery schedule of each courier company. If you have a specific date in mind, please be sure to contact us before placing your order and use the express delivery service.
・Please note that the arrival date may be delayed due to road traffic conditions or disasters. Also, delivery to remote islands may take a little longer.
・Please make sure that you have not left out any number, building name, or room number. Please note that we will not accept re-delivery or refunds in the event that we are unable to contact you due to an incomplete address after shipment.
Express delivery by fedex/UPS/DHL is available.
Delivery will be made within 3 business days after shipment. (5~7 business days for regular delivery)
*Designated arrival date is not available for international flights.
The customer is responsible for the actual cost of shipping and airmail fuel surcharges.
In the case of express delivery, priority delivery arrangements can be made by the warehouse regardless of the order order order.
However, please note that we are not able to accommodate cases where the product is a pre-order or the desired arrival date is too close to the delivery date. Also, if you are using express delivery service for packages addressed to a corporation or a store, please let us know in advance.
If you wish to use this service, please be sure to contact us “before ordering”.
We ship items within 7 business days from the completion of your order or confirmation of payment.
If you have not received an email confirming that your order has been shipped after 7 business days from the completion of your order or confirmation of payment, please let us know using the Contact Us form.
Due to the specifications of our order system, items are shipped by order number.
Items with different order numbers cannot be sent together. Please understand this in advance.
Japan, Korea, Taiwan, China:
Standard Shipping: ¥1,200JPY ($8USD)
Free Shipping: ¥18,000JPY ($150USD) or more
Other countries:
Standard Shipping: ¥3,000JPY ($20USD)
Free Shipping: ¥18,000JPY ($150USD) or more
Date and time cannot be specified at the time of order. If you wish to specify a specific date and time, please check the invoice number (tracking number) on the completed shipment e-mail and contact the delivery company yourself.
Usually, your package will be traceable + in your hands in 5~7 business days after we notify you of shipment.
Please note that it may take 1-2 days depending on the airmail status.
About Payment
We accept payment by credit card, Amazon Pay, PayPay, Paypal, Apple Pay, Google Pay, Alipay, AlipayHK, Payco, WeChat Pay, Bilk, Pay Later (Payday), and convenience store prepayment.
Please refer to the following for information on each payment method.
■Credit card payment (Shop Pay)
VISA / Master card / AMEX are accepted.
■PayPay
Payments can be made using pre-charged electronic money (PayPay balance).
■Apple Pay / Google Pay / Paypal
Payment can be made using the credit card information registered for the respective service.
■deferred payment（Paidy）
No credit card is required, and you can make purchases using only your e-mail address and cell phone number.
Multiple purchases can also be paid in one payment by the 10th of the following month. Free enrollment in PAYDEPLUS allows you to use features such as 3 payments later** with no installment fees* and monthly budgeting.
In addition, when you enroll in Payday Plus, the amount you can pay later will be increased from the normal amount.
*There is no installment fee for account transfers and bank transfers only.
**Three subsequent payments must be registered at the time of the first use. Also, this service is only available for transactions of 3,000 yen or more per transaction.
■Pre-payment at convenience stores (KOMOJU) Settlement fee 190 yen (tax included)
・FamilyMart
・Lawson
・Seicomart
・Ministop
・Daily Yamazaki
You can pay at the convenience stores listed above. Tap the name of the convenience store to see the details of the payment method.
After clicking “Order Complete,” you will be redirected to KOMOJU convenience store payment.
Please confirm the payment amount and enter your payment information, and then click “Purchase”.
Payment is due within 3 days from the day after the order date.
We will make arrangements to ship items in the order in which payment is received. *Stock is also secured in the order of payment.
Please note that your order will be voided and automatically cancelled after the deadline. The maximum purchase amount is 300,000 yen (including handling fees and taxes).
Repeated unpaid cancellations may result in refusal of new orders. We ask for your understanding.
※If you have chosen to pay at a convenience store (KOMOJU), KOMOJU will send you an e-mail containing the number required for payment. If you have set up your e-mail reception settings, please remove the filter on “@komoju.com” and set your e-mail settings so that you can receive e-mail from no-reply@komoju.com.
【Regarding receipts】
The receipt issued at the time of payment at the convenience store can be used as a receipt.
■Credit card payment / PayPay / Amazon PayPayment is completed at the same time as your order.
If you do not receive an order completion e-mail and are unsure if your order has been completed correctly, please contact us using the Contact Us form.
■Paidy will send you an automatic email after your payment is completed. The following is Paidy's e-mail address, so please make sure you have set up your e-mail address to receive such e-mail in advance.
noreply@paidy.com
Due to the specifications of our order system, we are unable to change the payment method once it has been confirmed.
We apologize for any inconvenience this may cause. If you wish to change to a different payment method after your order has been completed, you will need to cancel your order and purchase the desired items again.
※Please note that items may be sold out before you can order again.
※Order cancellations may not be accepted for certain ordered items, such as non-cancelable items.
■Credit card / PayPay (smartphone payment KOMOJU) / Amazon PayYou will be charged when your order is confirmed.
■Pay Afterward (Payday) Payment can be made at convenience stores, banks, etc. from the following month onward. Please click here for details.
Please note that due to the specifications of our payment system, payment must be made for each order number, regardless of which payment method you choose.
Please note that we will not be able to smoothly process payment confirmations if you make payments in batches.
Credit card information entered at the time of order cannot be deleted or changed later.
Also, we do not keep your credit card information, so we cannot confirm the details of your credit card information.
We apologize for any inconvenience this may cause.
Due to the specifications of our order system, we are unable to change the billing address, address, or phone number. We apologize for any inconvenience this may cause.
If an error occurs without completing the payment, the possible causes are as follows
- Incorrect card details (card number, security code, etc.)
- Card has expired.
- Refusal to pay by credit card company
As we are unable to determine the cause of the problem, please contact your credit card company for more information.
With PayDe, you can easily make a payment with only your e-mail address and cell phone number without troublesome pre-registration. Payment can be made at convenience stores or banks in the following month or later.
※Later payment is provided by Paidy. For more information, please refer to Paidy's help page.
※An email regarding deferred payment will be sent to you from the following address. We would appreciate it if you could set your e-mail address to allow receipt of such e-mails in advance.
noreply@paidy.com
■About the invoiceThe invoice amount is determined at the end of the month in which the order is placed, and the invoice is issued on the first day of the following month.
Payment is due by the 10th of the month of issue. Detailed information regarding the invoice amount and payment method will be sent by e-mail and SMS (short message) by the 3rd of the month following the month in which the order was placed. In case of payment by bank transfer or convenience store: The payment due date is the 10th of the month after the invoice is confirmed on the 1st of the month following the month in which the order was placed.
You can also check the confirmed billing amount on the “myPaidy” page of the paidy website. If you pay by account transfer, the amount will be automatically deducted from your account on the 12th of the month following the month in which you place your order. However, this does not apply during the year-end and New Year holidays and major holidays.
If it falls on a holiday of a financial institution, it will be the next business day.
■About 3-fold deferred paymentYou can choose 3-fold deferred payment for orders over 3,000 yen per order by upgrading to Paidy Plus from the Paidy app.
Please refer to Paidy's Help for more information.
※Please note that this service may not be available depending on the order status. Please understand this in advance.
Payment will be made from the month following the date of order.
Please check “myPaidy” or your monthly bill for your payment statement. 3 times payment is subject to a separate screening process. Depending on the results of the screening, we may not be able to offer the 3 times payment option. In such cases, the payment will be switched to a lump-sum payment.
If you have chosen deferred payment as your payment method, an email regarding payment will be sent to your Paidy email address. Please check your spam folder, etc., as you may have received an email from the following email address.
noreply@paidy.com
Since we are unable to resend the email or confirm billing information, we ask customers to contact the Paidy office themselves.
Please contact us at the following address.
▼Paidy Contact Form
https://support.paidy.com/hc/ja/requests/new?noredirect=true
▼Paidy Contact us by phone
0120-971-918
Returns and Exchanges
If you wish to return an item, please use the “Contact Us” form to request a return or exchange.
After your request has been received, we will provide you with information on how to return or exchange the product.
However, we will not be able to accept returns or exchanges if the following refund policy applies.
Please note that we cannot accept returns or exchanges under the following refund policy.
Please note that the customer is responsible for shipping costs for returns/exchanges.
Please refer to the refund policy below for the conditions under which returns/exchanges are not accepted.
Refund methods vary depending on the payment method specified at the time of order. Please see below.
■Credit card paymentThe credit card company will process the refund.
Depending on your card, it may take up to two months for the actual refund. If you have any questions about the timing of your refund or the amount shown on your statement, please contact your card company's support office.
■deferred payment（Paidy）
<Before payment> The invoice for the product price will be canceled.
<After payment> The amount of the returned goods will be reflected in your Paidy balance after the return/cancellation notice is received.
If you continue to use Paidy, the amount will be automatically applied to your Paidy usage from the following month, but Paidy will contact you if you have not used Paidy for three months.
If you would like a refund regardless of the usage period, please contact Paidy Customer Support.
Paidy Customer Support Contact Form
0120-971-918（toll-free、Weekdays 10:00-18:00）
■Bank transfer/convenience store payment (currently not available for bank transfer/convenience store payment)
Refunds will be made by bank transfer based on the account information provided by the customer.
■PayPay
Refunds will be issued by PayPay. Please refer to the PayPay administration page for details.
There is no delivery company specified for returns. Please be sure to use a delivery method that can be tracked (i.e., a copy of the delivery slip is kept on file).
Please use Yu-pack, Letterpack, etc. when sending by mail.
The packing box for returns can be any box other than the box in which the item was delivered.
※Please be sure to include any incidental items that were attached to the product when you return it.
※We are not responsible for any accidents or problems such as damage or loss after the return procedure.
We pay careful attention to the quality of our products, but if the product is damaged or stained, please contact us using the Return Request Form within [3 days] of receipt of the product.
※Even if you think the product is defective, it may not be defective due to the characteristics of the product or the sewing process. Please contact us with a photo of the problematic part of the product and we will make a determination.
※If we are unable to replace the product due to the sales situation, we will refund your money.
※We will not be able to accept returns or exchanges for defective merchandise if we determine that the merchandise has fraying, scratches, or other defects that do not interfere with its wearability after reviewing the photos of the problematic areas.
If you receive an item that is not what you ordered, please contact us using the Contact Us form within 3 days of receiving the item.
Our specialists will check the item(s) and arrange for the correct item(s) to be sent as soon as possible.
※If we are unable to replace the item due to sales conditions, we will issue a refund.
We are unable to exchange items for other sizes, colors, or other products for the customer's convenience.
If you wish to exchange your order for another size or color after it has been confirmed, you will need to cancel your order and purchase the desired item again.
In the event of a defective item, we will accept return or exchange of the defective item.
Please contact us using the Return Request Form within 3 days of receipt.
※Please attach a photo of the problematic part of the product.
※If we are unable to exchange the item due to sales conditions, we will issue a refund.
※We will not be able to accept returns or exchanges for defective merchandise if we deem the merchandise to be frayed or damaged in any way that does not interfere with its wearability after checking the photos of the affected areas.
About our products
Although we have made our best effort to reproduce the colors of the actual product by color correction when creating the product pages, the colors may look different depending on the environment and settings of your monitor.
Also, colors may differ depending on whether the product is viewed indoors under fluorescent light or outdoors under natural light, so we hope you will consider the shooting environment when viewing the product.
Detailed sizes are available on each product page.
If you do not see your size listed, please feel free to contact us. We also accept size consultation before purchase, so please feel free to contact us through the inquiry form or chat, etc.
Materials are listed in the Material section of each product page.
If the material is not listed, or if you have any questions about the details of the product, please contact us in advance.
Most of the items we are handling run out of stock within a month or so of being listed on the website, and most of them are discontinued after one season or one production run.
The inventory numbers listed are synchronized with the latest inventory numbers on the brand side, but the older items are out of sync, so there is a high possibility of being out of stock.
About Coupons
Enter the coupon code (discount code) you wish to use in the “Add Coupon Code or Gift Card” field on the payment page.
After entering the code, click “→” for smartphones or “Apply” for PCs to apply the coupon code.
If a coupon cannot be applied, it may be due to the following reasons
- Alphanumeric characters have different half-size and full-size characters.
- Unnecessary characters or spaces.
- Coupon expiration date has passed.
- If none of the above applies to your order of a product that is not eligible for the coupon, please inform us of the [coupon code] and [name of product you wish to order] using the Contact Us form.
Coupons cannot be applied after the order is confirmed.
If you cancel an order with a coupon, you cannot use the same coupon for another order. Please understand this in advance.
Multiple coupons cannot be used on a single order.
Other
We are sorry, but we are currently unable to accept gift wrapping.
We also do not provide message cards. It is possible to specify the recipient's address as the delivery address.
Our business hours are weekdays from 10:00 to 19:00. We are unable to respond to inquiries outside of business hours, including weekends and holidays.
Please understand this in advance. In order to keep a record of our interactions with customers, support is provided via e-mail or chat.
Please note that we cannot respond by phone.
※Please check the top page of the website and SNS for information on holidays such as Obon, GW, and year-end and New Year holidays.
Please contact us using the contact form.