Frequently Asked Questions

Q. Do you ship overseas?

We do deliver overseas.Please make sure you have the correct address.

Taxes and other fees other than shipping are not charged.

Q. I want to cancel my order.

For system reasons, we basically cannot accept cancellations at the customer's convenience.Please understand this in advance.

Q. I forgot to enter my coupon code.Can I apply it later?

For system reasons, coupon codes cannot be applied to orders after payment has been completed.

Q. I want to change my payment method.

It is not possible to change the payment method after payment has been completed.Please understand this in advance.

Q. I would like to know where to contact you.

Please contact us via Chat located in the lower right corner of the website.

* Please also share your order number (#XXXX), product ID (XXX0000) and email address.